What makes our customer service different?

Regardless of the kind of company you’re dealing with, it’s the ones with
outstanding customer service that you tend to remember most. The ones who are prepared to go the extra mile to get a problem resolved for you, who answer your questions promptly and keep you updated on the progress of your query or purchase.

At a time when local authorities are facing unprecedented financial challenges, now is the right time to be considering outsourcing sundry debt recovery to optimise financial outcomes. But finding a reliable recovery partner can be challenging.

Here at DSL we pride ourselves on our excellent customer service. As members of the IRRV and the Credit Services Association, DSL has a strong track record in achieving a high success rate in recovering sundry debt and doing so in a way that is both friendly and efficient. Our excellent customer service is one of the main reasons for our customer loyalty and high number of referrals. Here are some of the reasons why our customer service is different from that of our competitors:

• We take time to understand our clients’ ethos to ensure that we can work seamlessly with your team
• We have the flexibility to work within any budget
• We diligently trace debtors, tracing some of them to obscure places when other agencies would simply have given up
• Our team members are quick, pro-active and thorough
• We provide regular updates to our customers, enabling them to track the progress of any debts with minimum disruption
• We offer a number of self-serve payment options including a dedicated payment portal and an app to enable payments to be made online

For further details on how we can help you with your sundry debt collection, please contact Mike Brooks on mike.brooks@dsluk.net